What’s the key to ensuring client satisfaction is deeply embedded within your team? It all starts with leadership setting the standard.
In this short clip from the Business of Architecture podcast, David Supple, CEO of New England Design & Construction, reveals how setting clear expectations as a leader ensures client satisfaction becomes a non-negotiable value for the entire team.
David discusses the importance of establishing the right standards, and how personal commitment to excellence drives success. By setting the bar high and not settling for anything less, leaders can create a culture of dedication and quality.
In the full episode, David dives into his unconventional journey from architecture school to becoming a leader in the design-build industry. He shares hard lessons, career-defining moments, and the biggest mistake that set him back for years.
Listen now on YouTube, Apple Podcasts, or Spotify
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